Frequently asked questions

How long will it take to get my order?

Below are the estimated delivery times for all packages:

Order cut-off time: 5:00 PM(GMT) Greenwich Mean Time (London)
Processing/handling time: 1-2 business days
Transit time: 4-8 business days
Estimated delivery time: 5-10 business days

For more details, refer to our Shipping Policy.

Do you offer any warranties or guarantees on your products?

Yes, all purchases from Yeralo are covered by our 30-day return policy. For defective or damaged products, we offer a replacement or full refund.
Learn more in our Returns Policy.

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom – with no minimum order value.

For more details, refer to our Shipping Policy.

When will I receive my refund after returning a product?

Once we have received and inspected your return, we will process the refund. Depending on your payment provider, it can take up to 7 calendar days for the amount to appear in your account.

Learn more in our Returns Policy.

What do our bags stand for?

Why Choose Us?