We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

You may return eligible items within 30 days of delivery, provided they are unused, unworn, and in their original condition, with all original packaging, tags, and accessories included. Returns without prior authorization will not be accepted.

To initiate a return, please contact us at info@yeralo.com or using the contact form above with your order number, name, delivery address, and reason for return. If the item is damaged or incorrect, please include clear photos or videos showing the issue.

Once your return is approved, we’ll send you the return address, a return authorization code, and step-by-step instructions.

Please note:
- Customer is responsible for return shipping costs.

- Yeralo covers all shipping fees and offers a replacement or full refund.

All returns must be sent using a trackable shipping method. Refunds will be issued to your original payment method within 7 calendar days after the return is received and approved.

We take your security seriously. All transactions on our website are protected with advanced SSL encryption, ensuring your personal and payment details are always kept safe and confidential.

You can complete your purchase with peace of mind using your own trusted bank or preferred payment method. Whether you're shopping from your phone or desktop, we guarantee a smooth and secure checkout experience every time.

Below are the estimated delivery times for all packages:

Order cut-off time: 5:00 PM(GMT) Greenwich Mean Time (London)
Processing/handling time: 1-2 business days
Transit time: 4-8 business days
Estimated delivery time: 5-10 business days

For more details, refer to our Shipping Policy.

Products are regularly restocked.

If the item you're looking for is out of stock, simply send us a message with the product name in the subject line. We’ll notify you as soon as it’s available again!