Privacy Policy
Last updated: 29 July 2025
Yeralo ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from our website.
This Privacy Policy applies to all users of www.yeralo.com and its related subdomains (collectively, the “Service”). By using the Service, you agree to the terms outlined below.
Who We Are
When we mention “Yeralo”, “we”, “us”, or “our” in this Privacy Policy, we are referring to the company registered and operated under Hong Kong jurisdiction, responsible for handling your personal data and transactions.
Jurisdiction: Hong Kong
Hosting Provider: Shopify Inc.
Payment Processing: Handled via Hong Kong-registered company using compliant third-party services (e.g., Shopify Payments, Stripe, PayPal)
What Data We Collect
We collect personal data you provide when you:
- Visit our website
- Place an order
- Subscribe to our newsletter
- Fill out a contact form
- Interact with us via email or social media
This data may include:
- Name
- Email address
- Shipping/billing address
- Phone number
- Payment information (handled securely via third-party processors)
- IP address and device data
- Browser cookies and session activity
How We Use Your Data
We use your data to:
- Process and fulfill your orders
- Provide customer service
- Improve our website and services
- Send marketing communications (with your consent)
- Prevent fraud or abuse
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to personalize your shopping experience, remember your preferences, and monitor website performance and visitor behavior. You can manage cookie preferences in your browser settings.
Sharing Your Information
We only share your information with trusted third parties necessary for running our business, such as:
- Shopify (platform hosting)
- Payment providers (e.g. Stripe, PayPal)
- Logistics and fulfillment partners
- Email service providers
- Legal or regulatory bodies if required by law
These parties are contractually bound to handle your data securely and only for the purpose agreed upon.
International Data Transfers
As a Hong Kong-based company using global service providers, your information may be processed in other countries. By using our services, you agree to the transfer of your data outside your country of residence.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or solicit data from anyone under 16. If we learn we have collected personal data from a child without parental consent, we will delete it promptly.
Your Data Rights
You may request access to your personal data, ask for corrections or updates, request deletion (where legally permissible), or withdraw your consent to marketing at any time.
To exercise your rights, please contact us at: info@yeralo.com
Data Retention
We retain your personal data only as long as necessary for fulfilling your orders, complying with legal obligations, resolving disputes, and enforcing agreements. After this, your data will be securely deleted or anonymized.
Security
We use industry-standard security protocols including SSL encryption and secure third-party payment processors. We do not store full credit card information on our servers.
Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of Hong Kong SAR.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us:
Email: info@yeralo.com
Contact Form: https://yeralo.com/pages/contact
