Shipping Policy

We are committed to ensuring a smooth, transparent, and reliable shipping experience for all our customers in the United Kingdom. Below you’ll find all the details regarding our shipping process, timelines, costs, and what to expect after placing your order.

Shipping Coverage

Destination: We currently deliver to addresses across the United Kingdom only.

Shipping Fees

All orders within the UK qualify for free standard shipping, with no minimum purchase required. There are no hidden charges—all applicable costs are clearly shown at checkout.

Order Processing & Cut-Off Times

Order Cut-Off Time: 5:00 PM (GMT) Greenwich Mean Time (London), Monday to Friday. Orders placed after this time will be processed the next business day.

Handling time (days): Please allow 1–2 business days to prepare, pack, and hand over your order to our courier partners.

Weekend Orders: Orders placed on weekends or public holidays will be processed on the following business day.

Shipping & Delivery Times

Transit time (days): Once dispatched, orders typically arrive within 4–8 business days.

Total Estimated Delivery Window (Processing + Shipping): 5–10 business days from the time of purchase.

Please note that delivery times may vary slightly due to high-volume periods, weather conditions, or courier delays.

Shipping Summary

Below is the overview for the estimated delivery times for all packages:

Order cut-off time: 5:00 PM(GMT) Greenwich Mean Time (London)
Processing/handling time: 1-2 business days
Transit time: 4-8 business days
Estimated delivery time: 5-10 business days

Couriers & Tracking

We partner with reliable UK couriers such as Royal Mail and Evri to ensure safe and timely delivery.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to our Track Your Order page.

Tracking updates may take 24–48 hours to appear after dispatch.

Shipping Issues

If your order is:

Damaged

Incomplete

Delayed beyond 10 business days from dispatch

Please contact us at info@yeralo.com with your order number and a brief description of the issue. Our team will investigate and resolve the matter promptly.

Address Changes & Delivery Errors

If you need to change your delivery address, please contact us as soon as possible after placing your order. We cannot guarantee changes if the order has already been processed.

In case a parcel is undeliverable due to incorrect address details, missed delivery attempts, or refusal, we reserve the right to charge for re-delivery costs.

Returns & Refunds

Please refer to our full Returns & Refund Policy for details. In summary:

Returns are accepted within 30 days of delivery.

Items must be unused, in original condition, and returned in their original packaging.

Return shipping costs are the customer’s responsibility unless the item is defective or not as described.

Need Help?

You can reach our customer support at info@yeralo.com or visit our Contact Page for any additional questions. We typically respond within 24 hours on business days.

Contact Information

Website name: Yeralo
Company name: Little River Limited
Address: 17 Canton Road, Rooms 5-15, 13A/F, South Tower, World Finance Centre 1, Tsim Sha Tsui, Kowloon Hong Kong SAR
E-mail: info@yeralo.com
Phone number: +31 644379979
Company number: 65130614

Customer Service Opening Hours:
Monday to Saturday: 09:00 – 17:00
Sunday: Closed

We will do our utmost to respond to your messages within 24 hours.

Contact page: click here
Frequently asked questions: click here