FAQ
We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
Shipping and delivery
How long will it take to receive my order?
Below are the estimated delivery times for all packages:
Order cut-off time: 5:00 PM(GMT) Greenwich Mean Time (London)
Processing/handling time: 1-2 business days
Transit time: 4-8 business days
Estimated delivery time: 5-10 business days
For more details, refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom – with no minimum order value.
For more details, refer to our Shipping Policy.
My order was marked as delivered, but I haven’t received it
If your order shows as "delivered" but you can’t find the package, here are a few steps to take:
1. Check around your property
Couriers may leave packages in safe places like your porch, mailbox, behind a plant, or with a neighbor. If you live in an apartment, check with building staff or reception.
2. Confirm the delivery address
Double-check the shipping address in your order confirmation email to ensure it was sent to the correct location.
3. Wait 24 hours
Sometimes packages are marked as delivered shortly before they actually arrive. Please allow up to 24 hours for the package to appear.
4. Contact the delivery carrier
If the package still hasn’t arrived, contact the delivery service with your tracking number. They may have more details or be able to help locate the parcel.
Still need help?
If you've followed the steps above and still can't locate your order, please reach out to us at info@yeralo.com. We’ll be happy to assist further and look into the issue with you.
How can I track my order?
Once your order has been shipped, you will automatically receive an email with your personal tracking number.
With this, you can easily check the current delivery status at any time.
Additionally, you can track your order at any time via the following link: Track your order
Do you ship internationally?
No, we currently only ship within the United Kingdom.
Returns and refunds
Do you offer any warranties or guarantees on your products?
Yes, all purchases from Yeralo are covered by our 30-day return policy. For defective or damaged products, we offer a replacement or full refund.
Learn more in our Returns Policy.
When will I receive my refund after returning a product?
Once we have received and inspected your return, we will process the refund. Depending on your payment provider, it can take up to 7 calendar days for the amount to appear in your account.
Learn more in our Returns Policy.
How does exchanging a product work?
Would you like a different size, colour, or product? No problem! Contact us – we’ll help you with the exchange.
Details can be found in our Returns Policy.
What items are not eligible for return?
To maintain hygiene standards and ensure product quality for all our customers, some items are not eligible for return. These include:
- Products that have been used, worn, or show signs of damage not caused during delivery
- Items returned without original packaging, tags, or proof of purchase
- Gift cards or store credit
- Personalized or custom-made items
- Items marked as final sale or non-returnable at the time of purchase
Please note that all returned products must meet our return conditions to be eligible for a refund or exchange. If you are unsure whether your item qualifies, feel free to contact us at info@yeralo.com before starting a return.
You can find more details in our full Returns Policy.
Placing your order
Which Payment Methods Do You Offer?
At Yeralo, we offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible. You can choose from the following methods at checkout:
- Credit & Debit Cards: Visa, MasterCard, American Express
- PayPal
- Apple Pay & Google Pay (on supported devices)
- Bank Transfer (available for bulk orders – contact us for details)
All payments are processed in British Pounds (GBP). Orders will only be confirmed once full payment has been received. We use SSL encryption and trusted payment providers to ensure your transactions are safe and protected.
If you need a custom invoice or have any payment-related questions, feel free to contact us at info@yeralo.com. We're happy to help.
Can I place a bulk order for my company or organization?
Yes, we accept bulk orders. For wholesale or larger quantity purchases, please visit our B2B contact page to get in touch with our team. We're happy to discuss pricing, shipping, and partnership opportunities.
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the 'Discount Code' field.
• Click 'Apply' to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
How to Place an Order
Ordering your favorite Yeralo products is quick, easy, and secure. Just follow these steps:
1. Browse Our Collection
Visit our website and explore our carefully selected range of products. Choose the item you love, select the desired color or style if available, and click Add to Cart.
2. Review Your Cart
When you're ready, click the Cart icon at the top right of the page. You can check your selected items, make changes, or remove products before proceeding.
3. Proceed to Checkout
Click Checkout to enter your shipping details, choose your delivery method, and complete your payment through our secure checkout system.
4. Place Your Order
Double-check your information, then click Place Order. You’ll receive a confirmation email shortly after completing your purchase.
Need help placing your order? Feel free to contact us at info@yeralo.com. We're here to assist.
Why Choose Yeralo?
What makes Yeralo bags different from other brands?
At Yeralo, we focus on quality, style, and exclusivity. Every bag is carefully selected for its design, durability, and practicality. We don’t follow fast fashion trends. Instead, we offer timeless pieces that are made to last and easy to combine with different outfits.
Our collections are limited, so you won’t see everyone carrying the same bag. This makes each Yeralo piece feel more personal and unique. Whether you're shopping for everyday use or a special occasion, our bags are designed to elevate your look and meet your needs.
If you have any questions, feel free to contact us at info@yeralo.com. We're happy to assist.
We Use Sensitive Line Shipping
At Yeralo, we care deeply about both the speed and condition of your delivery. That’s why we use Sensitive Line Shipping, a specialized method that ensures your bag arrives in perfect condition. Each parcel is handled with extra care to preserve the shape, texture, and overall quality of your order.
What does this mean for you? Sensitive Line Shipping protects your purchase from unnecessary pressure or damage during transit, so your bag arrives exactly as intended — clean, structured, and ready to carry with confidence.
For larger or bulk orders, delivery times may be slightly longer. These items receive additional packaging and inspection to maintain the high standards you expect from Yeralo.
If you have questions about your delivery or tracking, feel free to contact us at info@yeralo.com. We're happy to assist.
Unique items
At Yeralo, we don’t believe in mass-market sameness. Each bag in our collection is carefully curated to offer a distinct blend of style, quality, and character, designed to stand out in today’s crowded fashion landscape.
Our collections are intentionally limited to keep them exclusive. Whether it’s a timeless classic or a modern must-have, every Yeralo piece is chosen for its ability to elevate everyday style while offering practical functionality.
By choosing Yeralo, you're offering your customers something different: bags they won’t find everywhere, but will want to take everywhere.
Have questions about our collection or sourcing? Reach out to us at info@yeralo.com. We're happy to assist.
Contact Information
Website name: Yeralo
Company name: Little River Limited
Address: 17 Canton Road, Rooms 5-15, 13A/F, South Tower, World Finance Centre 1, Tsim Sha Tsui, Kowloon Hong Kong SAR
E-mail: info@yeralo.com
Phone number: +31 644379979
Company number: 65130614
Customer Service Opening Hours:
Monday to Saturday: 09:00 – 17:00
Sunday: Closed
We will do our utmost to respond to your messages within 24 hours.
Contact page: click here
Frequently asked questions: click here
